Trip Conditions Agreement (Please keep for your records):
Price Guarantee: The moment you make your deposit, the price is locked-in and guaranteed. For the land-only trips, prices do not include airfare.
Covered by the Price: Sightseeing, including admissions to sights seen as a group; all breakfasts and most dinners; accommodations each night, often in smaller, family-run hotels (including an overnight train on some trips); transportation required for trip activities from the first to the last hotel (transportation for optional group activities and independent travel during the trip are not included); all local guide, driver, and hotel fees and tips; and Cancellation/Interruption Coverage.
Payments: To reserve a place on any trip you must agree to the Trip Conditions Agreement and provide us with an initial deposit. Please note that all deposits and payments must be paid by personal check, money order or bank draft. We cannot accept credit or debit cards for any trip payments. Your final payment will be due at least 60 days before departure, unless other agreements have been made. If you sign up for a trip within 60 days of the departure, full payment will be required to confirm your spot; the deposit portion will be non-refundable. Missing the final payment deadline may result in your being removed from the trip. It is your responsibility to ensure that we receive your final payment in a timely manner. If any payment is returned due to non-sufficient funds (NSF), Go Global Ltd. will assess a $25 fee per occurrence. The fee(s) will be added to the trip balance and must be paid in full prior to your departure.
Cancellations and Refunds: Deposits received 90 days prior to the start of your trip are 100% refundable; trip payments are not refundable for any reason and will be forfeited if you cancel your reservation less than 30 days prior to the start date of your trip. All cancellations must be sent in writing via email to Darek@AuthenticEurope.com or via postal to Go Global, 2404 Fox Hollow Court, Bartlesville, OK 74006 and will be effective on the date received by the Company. Final payments may be eligible for partial refund if due to qualifying medical or family emergencies as outlined in Cancellation/Interruption Coverage section below.
In order to qualify for reimbursement under our Cancellation/Interruption Coverage, all trip members are required to complete, sign and return, prior to their trip start date, Application and Waiver Form. Please note that altering the Application and Waiver Form will render it invalid, and will also invalidate your Cancellation/ Interruption Coverage. On the day the trip begins, or any day thereafter, if you leave the tour for a qualifying, unforeseen medical or family emergency, the Company will refund to you $75 per person for each missed day. If you leave the trip for a non-qualifying reason, there will be no refund possible.
Trip Cancellation/Interruption Coverage: Please understand that to in order to keep costs down, and because it may be unobtainable in any event, the Company has no protection coverage beyond the basic package included in the trip price to protect itself, the actions of its employees, or trip participants themselves, and that participants intentionally assume the many risks inherent in international travel. All tour members are required to complete, sign and return, prior to their tour start date, Application and Waiver Form. Failure to return a complete an accurate Application and Waiver Form invalidates this Cancellation/Interruption Coverage, and may result in expulsion from a tour at your own expense. The Company encourages all participants to purchase separate travel insurance to cover possible additional costs (airline tickets, loss of luggage, trip delay, etc.).
Physical Condition: Our tours are physically demanding. To enjoy the experience, you must be in good shape. The most active days may average 3-6 miles of walking (often over uneven paving stones), lots of standing while listening to your guide during group sightseeing, and steep stair-climbing while carrying your own bag from the bus up to your room. Whether you are 20 or 70 get in shape before you leave for your international trip. Smokers may not smoke in hotel rooms or during meals. Children under age 18 must room with and be accompanied by a parent or guardian.
Tour itineraries are subject to change: International travel may full of surprises and we need to be flexible enough to take advantage of whatever comes along so that we may provide you with the best possible experience. Uncompleted portions of the itinerary are not cause for refund.
Participation: If a trip participant misbehaves or does things that are incompatible with the safety, comfort or convenience of other participants, we have the exclusive right and discretion, to expel someone, or even you, from trip at any time, without any claims or complaints by you against us.
Trips cancelled by Go Global: While highly unlikely, your trip may be cancelled due to unforeseen circumstances. If the Company cancels a trip, the entire amount that you have paid to the Company will be refunded to you within fourteen (14) business days after the trip cancellation. Once this occurs, the Company and its representatives have no other obligations to trip members on cancelled trips including any additional costs or fees related to the issuance and/or cancellation of airline tickets or other travel reservations not made by the Company.
Trips cancelled by Participants: We know that sometimes the best-laid plans go wrong. That is why, in certain circumstances, the Company will return some of your money to you if you cancel or interrupt your trip. We will do this not because we must, but because we want to do so purely as a courtesy to you. We offer this courtesy coverage for your benefit, and for the benefit of your traveling family member(s). A family member is a spouse, a stepchild, or your blood relative in the first degree. We suggest all trip members consider the purchase of comprehensive travel and health insurance.
Although we cannot refund your deposit money under any circumstance, we may refund to you a portion of your trip payment, if you cancel your reservation before the trip begins for a qualifying medical or family emergency as outlined below. The maximum possible refund if you cancel your reservation before the first day of the trip for a qualifying reason is your price, less the initial deposit and $500 cancellation fee.
On the day the trip begins, or any day thereafter, if you leave the trip for a qualifying, unforeseen medical or family emergency as outlined below, the Company will refund to you $75 per person for each missed day. If you leave the trip for a non-qualifying reason, there will be no refund possible. We will refund a portion of your payment, as described above, only in certain circumstances:
- You or a family member suffer an unforeseeable and disabling injury (an unforeseen injury is one which first occurs within 45 days prior to your trip’s start date) prior to joining or while on trip;
- You or a family member suffer an unforeseeable illness (an unforeseen illness is one which first occurs within 45 days prior to your trip’s start date) requiring hospitalization or urgent medical care prior to joining or while on trip;
- You or a family member dies;
- You or a family member are involved in a serious injury-causing accident while en route to a trip departure;
- You or a family member experience a certifiable personal disaster such as your home floods or burns down, or you are a victim of a serious crime, necessitating a change in travel plans.
If you request a refund of your payment because of an unforeseen illness or injury, we require you to provide us with a letter from your attending physician, typed on the physician’s letterhead, verifying the date of onset and the specific reasons given for advice against traveling. If your physician advises you not to travel, you must notify the Company about that event in writing immediately. This letter must be mailed (Go Global, 2404 Fox Hollow Court, Bartlesville, OK 74006) to the attention of the Refund Department. If you request a refund of payments because you have been a victim of a crime or a flood or fire or an accident, you must provide us with a copy of a pertinent police, fire department or investigative report.
Go Global Ltd. will not refund your trip payments in any amount under these circumstances:
- Carrier-related delays, including those caused by bad weather, labor disputes, civil unrest or mechanical problems;
- Personal problems or difficulties that are not medically disabling;
- Business problems or emergencies;
- Governmental obligations or requirements related to subpoenas, summons, jury duty or lawsuits, war, terrorism or the Immigration and Naturalization Service;
- Your inability to obtain a passport or visa or other travel-related document;
- Self-inflicted injury or harm;
- Problems related to alcohol or substance abuse; or
- Personal injuries caused by high-risk personal activities such as skydiving, racing or bungee cord jumping.
This documents the Company’s plan for providing partial refunds of tour payments in certain events. Our willingness to make these limited refunds, however, is no substitute for your purchase of supplemental travel and health insurance.